What can you do as citizen?
6. European Ombudsman
The European Parliament appoints the European Ombudsman.
The Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union, acting on her/his own initiative or following a complaint by a citizen of the EU.
Any EU citizen, body, organisation, or physical or juridical person resident or based in a Member State can file a complaint to the European Ombudsman.